Cancellation & Refund Information
Last updated: 29 July 2026
Important: Big Scottish Adventure is a referral website. We do not take customer payments, hold booking funds, cancel reservations or issue refunds. Your booking and payment are made directly with the independent activity provider through FareHarbor.
The provider's terms control
Cancellation, refund, change, deposit, late-arrival, no-show and weather rules are set by the provider for the activity you select. The current terms shown in FareHarbor before payment and in your booking confirmation apply. Always read them before paying. If this summary differs from the provider's current checkout wording, the checkout wording governs, subject to applicable law.
Current activity summaries
Highland Fling Bungee Ltd
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Zip-line adventure: no refunds for cancellations within 10 days.
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Bungee jumping: no refund within 10 days. Date changes requested within 10 days carry a £20 per-person administration fee.
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Giant swing: no refund within 10 days. Date changes requested within 10 days carry a £20 per-person administration fee.
Scottish Quads
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Quad biking: full refund up to 10 days before the activity; no refund within 10 days. Changes within 10 days carry a £10 per-person administration fee.
The Rafting Company
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River Tummel white-water rafting, River Tay family rafting and Keltneyburn canyoning: FareHarbor currently offers a full refund or future credit when the cancellation request is received at least 14 days before the activity. Later requests are handled under the provider's current terms.
Vertical Descents
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Via Ferrata: cancellations must be submitted in writing. From booking until 14 days before the activity, the provider retains the 50% non-refundable deposit. Within 14 days, the full trip amount is charged.
How to cancel or request a change
Use the provider contact details and method in your FareHarbor confirmation. Include the booking reference, lead-booker name, activity and date. A request is effective when received by the provider. Big Scottish Adventure can help identify the correct provider but cannot action the request or approve its outcome.
Provider cancellations and weather
The provider decides whether an activity can operate safely. If the provider changes, postpones or cancels an activity, any alternative date, credit or refund is determined and processed by that provider under its terms and applicable law. Attend unless the provider contacts you.
Late arrival, no-show and eligibility
Provider terms normally restrict refunds where a participant arrives late, does not attend, does not meet a clearly disclosed age, weight, health or other requirement, is impaired, lacks required clothing or footwear, fails to complete a waiver, or refuses safety instructions.
Specific-date bookings
Leisure activities booked for a specific date or period are generally excluded from the normal 14-day distance-contract cancellation right. Any cancellation right is therefore the provider's contractual policy in addition to your statutory rights.
Insurance and statutory rights
Consider insurance covering illness, injury, transport disruption and other unforeseen events. Nothing on this page removes a statutory right or remedy. Cancellation terms must be fair and transparent under applicable consumer law.
Questions
For booking, cancellation, payment and refund questions, contact the provider named in FareHarbor. For a website or referral question, email info@bigscottishadventure.co.uk.